Privacy policy

Last updated: November 26, 2025

NXGParts.com is owned and operated by NXG Group Inc., a New Jersey corporation ("NXG Group Inc.", "NXGParts", "we", "our", or "us"). NXGParts.com operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) in order to provide customers with access to industrial automation components and related products.

This website is powered by Shopify, which enables us to provide secure ecommerce functionality and related services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase from, or otherwise interact with our Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies, relates to, or can reasonably be associated with an identifiable individual.

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Payment card details

  • Billing information

  • Transaction confirmations

Payment data is processed securely by our payment processors and may not be stored directly by us.

Account Information

  • Username

  • Password

  • Account preferences

Order Information

  • Products viewed

  • Items placed in cart

  • Purchase history

  • Returns or exchanges

Communication Information

  • Messages sent to customer support

  • Emails or inquiries submitted through our website

Device Information

  • IP address

  • Browser type

  • Device type

  • Network connection information

Usage Information

  • Pages visited

  • Time spent on pages

  • Navigation patterns within the site

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you

When you:

  • Create an account

  • Place an order

  • Subscribe to emails

  • Contact customer support

Automatically through the website

Including through:

  • Cookies

  • Analytics technologies

  • Log files

From service providers

Such as payment processors, shipping providers, analytics providers, and ecommerce platforms.

From third parties

Including marketing partners and advertising networks where permitted by law.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing and Operating the Services

Including:

  • Processing orders

  • Managing accounts

  • Processing payments

  • Shipping products

  • Providing customer service

  • Managing returns and exchanges

Improving the Services

We analyze usage patterns to improve:

  • website functionality

  • product offerings

  • user experience

Marketing and Communication

We may send:

  • promotional emails

  • product announcements

  • marketing offers

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

Personal information may be used to:

  • detect fraud

  • prevent unauthorized access

  • secure transactions

Legal Compliance

We may use personal information to comply with:

  • legal obligations

  • regulatory requirements

  • court orders or lawful government requests

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and understand how visitors use the site.

Cookies help us:

  • remember preferences

  • analyze website traffic

  • improve site performance

  • personalize content and advertising

You can control cookie settings through your browser.

How We Share Personal Information

We may share personal information with the following parties:

Service Providers

Including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and fulfillment partners

  • Cloud hosting providers

  • Analytics providers

Business and Marketing Partners

To assist with advertising, marketing campaigns, and analytics.

Legal Requirements

We may disclose information when required to:

  • comply with applicable laws

  • respond to legal requests

  • protect rights and property

  • prevent fraud or illegal activity

Business Transfers

If NXG Group Inc. undergoes a merger, acquisition, restructuring, or sale, personal information may be transferred as part of that transaction.

Shopify's Role

Our store is hosted by Shopify Inc. Shopify provides the ecommerce platform that allows us to sell products and services.

Information you submit through the website may be stored and processed by Shopify and its service providers in accordance with Shopify’s privacy practices.

For more information, please review:

Shopify Privacy Policy
https://www.shopify.com/legal/privacy

Third-Party Websites

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we learn that personal information from a child has been collected, we will take steps to delete that information.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • provide our Services

  • maintain business records

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

Your Rights

Depending on your location, you may have rights related to your personal information, including:

Right to Access

Request a copy of personal information we hold about you.

Right to Correction

Request correction of inaccurate information.

Right to Deletion

Request deletion of your personal information where legally permitted.

Right to Data Portability

Request transfer of your personal information to another provider.

Right to Opt Out of Marketing

You may unsubscribe from promotional emails at any time.

To exercise these rights, please contact us using the contact information below.

International Data Transfers

Your information may be stored or processed in countries outside of your jurisdiction.

Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect personal information transferred internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

When changes occur, we will update the Last Updated date and publish the revised policy on this page.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

NXG Parts
458 Elizabeth Ave, Ste 5 #285
Somerset, NJ 08873
United States

Email: support@nxgparts.com

For purposes of applicable data protection laws, NXG Group Inc. is the data controller responsible for the processing of personal information collected through NXGParts.com.